Inbound, Outbound or Blended Contact Center fits your business needs whether you are small company with four agents or an enterprise with 2000 agents. whether you are in customer service, technical support, telesales, or debt collection, fulfill your business needs with an inbound, outbound and blended multi-channel Contact Center that you can use to prioritize and manage your calls according to the needs of your industry.
multi-privileges can be given to as many users as you want, to They can access and configure the system's full features, securely from anywhere, at any time in the world, through the Internet, or locally over the Intranet.
An interactive voice response (IVR) system replaces the human operator and directs callers to the appropriate extensions or voice mailboxes.
ability to build and update the call flow using a building block structure, There is no need to restart the service when the flow changes.
Campaign is achieving the best performance for telesales, tele-prospection, debt collection and telemarketing
voice mail is a centralized system of managing phone messages for a group of people. Voice mail allows users to receive, answer and manage their phone messages from different locations, sometimes tailoring responses to different callers
Integrates different message types: voice mail, email, text messaging and, fax, into a single box that is accessible from a variety of devices: phone, PC, mobile phone and, PDA.
ability to route the calls through an unlimited number of queues Every queue has its own parameters, such as: maximum waiting time before dissuasion, routing criteria and, on hold music.
-Last idle agent. -Skill level. -Caller ID. -Called ID. -Multi queues. -Forward if no answer
detailed statistics for all components in the system starting with routing point to agent, showing many parameters for both real time (dashboard) and historical statistics, For both types of statistics the user can generate reports in many formats including PDF, Excel and, Word
Passive recording mode is commonly used in VoIP recording. It captures signalling packets and voice traffic of monitored extensions, devices or trunks via SPAN/Mirror port
In active recording mode; the recording system will be connected to PBX/Call Manager via SIP trunk and CTI link. the PBX will be configured in order to send the voice traffic and call information to the recording system.
communication goes through voice and video calls, emails or social network, combining voice and video calls in a user-friendly interface helps you in the transformation from a traditional phone environment into the world of Voice-Over IP.
